Send and receive texts
Use a business number to start a conversation and receive customer replies.
Turn customer text replies into organized team conversations
OrbitDesk provides a dedicated two-way SMS product for U.S. businesses that need to send a text, receive a customer reply, assign ownership, and keep the next action visible.
TWO-WAY SMS WORKSPACE
Manage customer replies in a shared business texting workflow
Plan the operational steps around sending, receiving, assigning, and responding to business text messages.
Shared SMS inbox
Give the team one place to see new, pending, and completed conversations.
Customer context
Keep the phone number, tags, history, owner, and next step together.
Assignment and handoff
Route a conversation to sales or support and preserve internal notes.
Message status
Plan for sent, delivered, failed, and customer reply events.
Opt-out workflow
Prepare consent records and STOP, START, and HELP handling.
USE CASES
Useful when a timely customer reply matters
Let customers confirm, cancel, or request a different time by text.
Receive questions, assign ownership, and preserve the conversation context.
Send progress information and allow customers to ask a follow-up question.
Keep customer interest, stage, owner, and next action visible.
SETUP PROCESS
Connect a provider only after the business workflow is clear
Define the use case
Confirm message types, customer sources, team size, and reply handling.
Select a number and provider
Choose a U.S. local or toll-free number and a production SMS service.
Prepare consent and opt-out
Document customer permission and configure STOP, START, and HELP.
Test before launch
Validate sending, replies, delivery status, and human handoff.
Two-way SMS and WhatsApp remain separate products
This SMS workspace does not automatically read or combine WhatsApp conversations. Businesses can evaluate the independent OrbitDesk WhatsApp platform for WhatsApp customer operations.